| Home > Troubleshooting Paper Does Not Feed Correctly Paper does not feed Multiple pages feed The paper jams Paper is improperly loaded Paper is not ejected fully or is wrinkled The CD/DVD tray is ejected when sending a CD/DVD print job The CD/DVD tray does not eject properly after a CD/DVD print job is finished Paper does not feed Remove the stack of paper and make sure of the following: The paper is not curled or creased. The paper is not too old. See the instructions that came with the paper for more information. The paper fits under the arrow mark inside the left edge guide. The number of sheets in the paper stack does not exceed the limit specified for the media. See Loading capacities for Epson special media Paper is not jammed inside the printer. If it is, remove the jammed paper. See The paper jams The ink cartridges are not empty. If a cartridge is empty, replace it. See Replacing an Ink Cartridge You have followed any special loading instructions that came with your paper. Load the paper again. See Loading Paper Top Multiple pages feed Make sure the paper stack fits under the arrow mark inside the left edge guide. Make sure the left edge guide is snug against the left edge of the paper. Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before loading. Remove the stack of paper and make sure that the paper is not too thin. See Paper Fan the edges of the stack to separate the sheets, then reload the paper. If too many copies of a file are being printed, check the Copies setting on the Page Layout window (Windows) or in the Print dialog box (Macintosh) and in your application. See online help for details. Top The paper jams Press the Start button to eject the jammed paper. If the error does not clear, turn the printer off and open the printer cover, then remove all of the paper inside, including any torn pieces. Then reload the paper and press the Start button to resume printing.
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If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. Call your dealer for assistance.
If your paper jams frequently, make sure of the following: The paper is smooth, not curled or wrinkled. You are using high quality paper. The printable side of the paper is face up in the sheet feeder. The paper stack was fanned before loading. The paper is not loaded above the arrow mark inside the left edge guide. The number of sheets in the paper stack does not exceed the limit specified for that paper. See Loading capacities for Epson special media The left edge guide is snug against the left edge of the paper. The printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted. Top Paper is improperly loaded If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper correctly. Top Paper is not ejected fully or is wrinkled If the paper does not eject fully, press the Start button, then open the printer cover and remove the paper. Also, check the Paper Size setting in your application or printer settings. See online help for details. If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.
| Note:
Store any unused paper in its original packaging in a dry area.
Top The CD/DVD tray is ejected when sending a CD/DVD print job If the tray is ejected when you start a CD/DVD print job, the printer is not ready. Wait until you see a message on your screen that the printer is ready. Then reset the tray and press the Start button. Top The CD/DVD tray does not eject properly after a CD/DVD print job is finished Gently remove the CD/DVD tray, then press the Start button. Top |