| Home > Troubleshooting Miscellaneous Printout Problems Incorrect or garbled characters Incorrect margins Inverted image Blank pages print Printout has smears Printing is too slow Using the Paper Feed/Paper Eject function Incorrect or garbled characters Make sure the printer and printer driver are appropriately selected. Select the printer as the default printer (Windows). Clear any stalled print jobs from the Spool Manager (Windows Me/98). See Canceling Printing Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in. Uninstall the printer driver, then reinstall it. See Uninstalling the Printer Software Top Incorrect margins Check the margin settings in your application. Make sure that the margins are within the printable area of the page. See Printable area Check the printer settings on the Main window (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using. See online help for details. If you try to print using the Borderless feature and the printout includes margins, check your original photo file. Your digital camera may automatically add margins to adjust the aspect ratio of the image. Uninstall the printer driver, then reinstall it. See Uninstalling the Printer Software . Top Inverted image Clear the Mirror Image check box in the printer driver, or turn off the “Mirror Image” setting in your application. For instructions, see online help for the printer driver or for your application. Uninstall the printer driver, then reinstall it. See Uninstalling the Printer Software . Top Blank pages print Make sure the printer and printer driver are appropriately selected. Select the printer as the default printer (Windows). Check the printer settings on the Main window (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using. See online help for details. Run the Head Cleaning utility to clear any clogged nozzles See Cleaning the Print Head Uninstall the printer driver, then reinstall it. See Uninstalling the Printer Software . After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check Top Printout has smears If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction. Clear the High Speed check box in your Advanced printer settings. See online help for details. Load and eject plain paper several times. If the problem persists, ink may have leaked inside the printer. In this case, wipe the inside of the printer with a soft, clean cloth. See Cleaning Your Printer Select Thick paper and envelopes in the Printer and Option Information window (Windows), in the Extension Setting dialog box (Mac OS X). See online help for details. Uninstall the printer driver, then reinstall it. See Uninstalling the Printer Software . Top Printing is too slow Make sure the Paper Type or Media Type selected in the printer driver is appropriate for the type of paper loaded in the printer. See Selecting the Correct Media Type Clear all customized settings and select Text as the Quality Option in your printer settings (Windows). Clear all customized settings and select Automatic as the Mode in your printer settings (Macintosh), then move the slider to Speed. See online help for more information. See Accessing the printer driver for Windows. See Accessing the printer driver for Mac OS X Close any unnecessary applications. Uninstall the printer driver, then reinstall it. If you try all of the methods above and cannot solve the problem, see the following: Increasing the Print Speed Top Using the Paper Feed/Paper Eject function Feed paper and clean the roller inside.
| Load several sheets of A4 size paper.
| Press the Setup button on the control panel to open the Setup menu.
| Press the or button to select Paper Feed/Paper Eject, then press the button.
| Press the OK button and follow the instructions on the LCD panel.
| Repeat Steps 2 to 4 as needed.
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