Troubleshooting

# Alert Messages

This section shows some alert messages that may appear while using EPSON Paper Feed Adjuster, and their solutions.

Messages | Solutions
The necessary printer driver cannot be found. Install the printer driver. | Install the EPSON Stylus Pro 4000 printer driver again. For installation procedures, see EPSON Stylus Pro 4000 Setup Guide.
EPSON Status Monitor 3 cannot be found. Install EPSON Status Monitor 3. | Install EPSON Status Monitor 3 again. For installation procedures, see EPSON Stylus Pro 4000 Setup Guide.
Cannot communicate with the selected printer. | Make sure that the printer is turned on and appropriate cables are connected to the specified printer.
This utility cannot be used in a network environment.
The printer is not ready. | Make sure that the printer control panel indicates READY. If any other message appears on the printer control panel, see the EPSON Stylus Pro 4000 Reference Guide.
Restart the computer.
There is not enough memory to run the program. | Add memory to the computer. See System Requirements.
The application cannot be used because the printer's firmware is too old. Please update the printer's firmware to the latest version. | Exit EPSON Paper Feed Adjuster, then start EPSON Printer Service Utility 2 to update the firmware of the printer.
Contact your EPSON dealer or EPSON customer support in your area for firmware information.
The settings could not be saved to the printer. | Make sure that there is no error message on the printer control panel, then save the value again.
The specified file cannot be found. Specify another file or select Standard Image. | Make sure that you are using a User Defined Image within 3060 x 425 pixels in 24-bit BMP file format.
An error occurred while processing the print job. | Make sure that there is no error message on the printer control panel, then try to print again. If this on-screen message appears again, restart the computer.
Failed to obtain the information. | Check the following: Printer power is ON. Connector between the computer and printer is connected securely. Printer control panel
EPSON Paper Feed Adjuster cannot be used in a network environment.

[Top]

Next