EPSON

Error Messages

Message
Description
What to do
The printer is not ready.
An error has occurred.
Make sure that the control panel of the printer indicates READY. If any other message appears, solve the problem by referring to the online User’s Guide (or Reference Guide) of your printer.
Restart the computer.
The necessary printer driver cannot be found. Install the printer driver.
Make sure that the correct printer driver is installed correctly.
Install the correct printer driver again by referring to the online User’s Guide (or Reference Guide) of your printer.
The printer driver has not been installed or the printer driver’s port setting is not supported.
Make sure that the correct printer driver is installed correctly and printer driver’s port is selected correctly.
Install the correct printer driver again or select LPTX: or USBXXX as your printer driver’s port settings by referring to the online User’s Guide (or Reference Guide) of your printer.
(For Windows only)
EPSON Status Monitor 3 cannot be found. Install EPSON Status Monitor 3.
Make sure that the correct EPSON Status Monitor 3 is installed correctly.
Install the correct EPSON Status Monitor 3 again by referring to the online User’s Guide (or Reference Guide) of your printer.
Cannot communicate with the selected printer.
The printer is not connected correctly.
Check the following:
The printer is turned on.
The appropriate cables are connected to the printer.
Selected printer is in a network environment.
Utilities in the Paper Feed Adjuster dialog box cannot be used in a network environment.
There is not enough memory to run the program.
Make sure that the computer has enough memory.
Add memory to the computer. See System Requirements.
The application cannot be used because the printer's firmware is too old. Please update the printer's firmware to the latest version.
The firmware version is too old.
Update the firmware. See System Requirements.
Firmware update may not have completed normally. Try again or refer to the help.
The firmware update may not have completed normally, because of, e.g., a timeout.
Check the version of firmware is updated. If the firmware version has not been updated, execute firmware update again.
The printer corresponding to the selected firmware file was not found. Check the firmware file or the printer status.
It could not find the printer that corresponds to the firmware file.
Check whether the firmware file that you have used is for updating your printer; and then check that the printer can prints.
Cannot update the firmware because the data in this EFU file is damaged or the file is for a different printer.
There is a possibility the EFU file has been damaged or the file is for a different printer.
Check the file, or download the firmware file from the Epson Web site and execute update again.
There may not be enough ink to complete a head cleaning.
Make sure that the remaining ink is enough.
If the remaining ink is not enough, replace the ink cartridge by referring to the online User’s Guide (or Reference Guide) of your printer.
There may not be enough space remaining in the maintenance cartridge to complete a power head cleaning.
Make sure that the maintenance cartridge has enough space.
If the maintenance cartridge does not have enough space, replace the maintenance cartridge by referring to the online User’s Guide (or Reference Guide) of your printer.
Failed to read the due to the wrong ink set.
The ink set installed in the printer does not match the ink set setting in the selected file.
Check the ink set setting in the selected file and change the ink set installed in the printer by referring to the online User’s Guide (or Reference Guide) of your printer.
The settings could not be saved to the printer.
An error has occurred in the printer.
Make sure that the control panel of the printer indicates READY. If any other message appears, solve the problem by referring to the online User’s Guide (or Reference Guide) of your printer, and then save the value again.
An error occurred while processing the print job.
An error has occurred in the printer.
Make sure that the control panel of the printer indicates READY. If any other message appears, solve the problem by referring to the online User’s Guide (or Reference Guide) of your printer, and then try to print again.
If this message appears again, restart the computer.
Failed to obtain the information.
An error has occurred.
Check the following:
The printer is turned on.
The appropriate cables are connected to the printer.
A required item has not been entered. Required items are marked with an asterisk (*).
Make sure required items are entered.
Enter the required items that are marked with an asterisk (*) before clicking the Next button.
Illegal e-mail address entered. Confirm the address.
Illegal characters are used for an e-mail address.
Check the e-mail address, and enter it correctly.
Illegal SMTP server address entered. Confirm the address.
Illegal characters are used for the SMTP server address.
Check the SMTP server address, and enter it correctly.
Could not send the e-mail. Confirm that the SMTP server address and e-mail address are set correctly.
A test e-mail failed to be sent. Make sure that the SMTP server and e-mail address are set correctly.
Check the SMTP server address and e-mail address, and enter them correctly.
Could not register.
The registration is failed.
Make sure that there is enough free space on the hard disk drive. See System Requirements.
Could not read the print job log file.
Failed to read the print job log file.
The other application may write in the job log file. Try it again after a while.
Could not output the CSV file.
Failed to save the CSV file.
When the CSV file is saved to a floppy disk, make sure that the floppy disk is not protected.